A fun and simple guide to improving call center management and response
Call Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers improve their results and affect their company's bottom line. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies helps put a value on customer relations efforts undertaken in call centers and helps managers implement new strategies for continual improvement of customer service.

• ISBN: 0470835494
• ISBN-13: 9780470835494
• Authors : Real Bergevin and Raal Bergevin
• Category : Business & Economics - Customer Service
• Language : English
• Format:  Paperback
• Publication Date: 4/1/2005
• Publisher Imprint: For Dummies
• Price ($AUD): $39.95


• Usual Dispatch Time: 7 - 10 days

• Please note that all prices are in Australian dollars
• Some titles may be subject to availability