Create Your Own Culture of Service Excellence

Customer Service in Health Care concentrates on action as opposed to theory. It offers a practical, step-by-step proces for creating a culture shift toward customer service excellence at all levels of an organization, and presents the essentials to improving performance that will bring the individuals closer to the mission, values, and standards.

• ISBN: 0787952516
• ISBN-13: 9780787952518
• Author : Kristin Baird
• Category : Medical - Administration
• Language : English
• Format:  Paperback - Search for other formats
• Publication Date: 1/1/2000
• Publisher Imprint: Jossey-Bass
• Price ($AUD): $90.95


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