First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone--from salesperson to manager to secretary--how to treat it as a service tool that directly impacts on company profits.

• ISBN: 081447795X
• ISBN-13: 9780814477953
• Author : Kristin Anderson
• Category : Business & Economics - Customer Service
• Language : English
• Format:  Paperback - Search for other formats
• Publication Date: 1/1/1992
• Publisher Imprint: AMACOM/American Management Association
• Price ($AUD): $19.95


• Usual Dispatch Time: 7 - 10 days

• Please note that all prices are in Australian dollars
• Some titles may be subject to availability