In this sequel to the bestselling "Delivering Knock Your Socks Off Service", Anderson and Zemke show readers not only how to maintain grace under fire when it comes to customer service, they actually give suggestions for fielding tough-as-nails customer questions--with aplomb.

• ISBN: 0814478840
• ISBN-13: 9780814478844
• Authors : Kristin Anderson and Ron Zemke
• Joint Author : Ron Zemke
• Category : Business & Economics - Customer Service
• Language : English
• Format:  Paperback
• Publication Date: 1/1/1995
• Publisher Imprint: AMACOM/American Management Association
• Price ($AUD): $30.95


• Usual Dispatch Time: 7 - 10 days

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