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Human SIGMA: Managing the Employee-Customer Encounter
John H. Fleming and Jim Asplund
- ISBN: 1595620168
- ISBN-13: 9781595620163
- Authors : John H. Fleming and Jim Asplund
- Category : Business & Economics - Customer Service
- Language : English
- Format: Hardcover
- Publication Date: 10/1/2007
- Publisher Imprint: Gallup Press
- Price ($AUD): $41.95
- Usual Dispatch Time: 7 - 10 days
- Please note that all prices are in Australian dollars
- Some titles may be subject to availability