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Exceptional Customer Service : Going Beyond Your Good Service to Exceed the Customer's Expectation
Lisa Ford
Paperback - $21.95
Exceptional Customer Service is packed with exercises designed for today's customer service needs. Managers as well as customer service people will find useful and solid advice on how to improve customer service from the inside out. By learning how t ...
The Satisfied Customer : Winners and Losers in the Battle for Buyer Preference
Claes Fornell
Hardcover - $44.95
A leading expert redefines customer service for the twenty-first century
Breakaway : Deliver Value to Your Customers Fast!
Charles L. Fred
Hardcover - $49.95
In "Breakaway," entrepreneurial businessman Charles Fred presents a revolutionary performance model that helps your company break away from the competition. He offers a new approach to organizational learning that will dramatically speed up the learn ...
The Ultimate Crm Handbook
John G. Freeland
Hardcover - $57.95
Innovative Strategies for Creating Long-Lasting, Profitable Customer Relationships
"The Ultimate CRM Handbook distills the latest innovations in CRM into proven, practical ideas for designing and delivering value-focused, financially sound solution ...
The Buzz : 50 Little Things That Make a Big Difference to World-Class Customer Service
David Freemantle
Paperback - $24.95
50 of the very best tips and techniques for delivering outstanding customer service. Cleverly organized into a day-by-working-day guideyou forward to the basice!
What Customers Like about You : Adding Emotional Value for Service Excellence and Competitive Advantage
David Freemantle
Paper Textbook - $30.95
Ben & Jerry's, Virgin UK and Nordstrom. These international leaders have discovered the secret Freemantle reveals here: that applying the highest level of emotional intelligence improves customer satisfaction and sustains growth.
Consumers and Services
Mark Gabbott
Hardcover - $411.95
Increasing attention has been paid in recent years to the marketing of services. This has been prompted by a recognition that services are an increasingly important sector of the economy and that they require a different approach to marketing. Consum ...
Consumers and Services
Mark Gabbott
Paperback - $158.95
Increasing attention has been paid in recent years to the marketing of services. This has been prompted by a recognition that services are an increasingly important sector of the economy and that they require a different approach to marketing. Consum ...
The Effective Manager's Handbook for Customer Service Success : 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every
Edward D. Gagnon
Paperback - $26.95