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Admit It! : 21 Things You Already Know But Apparently Have Forgotten Regarding Client Service
Craig S. Galati
Paperback - $21.95
When did delivering mediocre client service become acceptable? It didn't! Then why do so many professional service firms fail to deliver excellent client service? Craig gives you 21 reminders that will make your clients say "wow!"
Designing the Customer- Centric Organization : A Guide to Strategy, Structure, and Process
Jay R. Galbraith
Hardcover - $81.95
"Designing the Customer-Centric Organization" offers todays business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written ...
Managing Customer Value : Creating Quality and Service That Customers Can See
Bradley T. Gale
Hardcover - $57.95
Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to "conformance to technical standards", according to quality expert Bradley Gale. While some have ventured a step farther to ...
Delivering Legendary Customer Service
Richard S. Gallagher
Paperback - $35.95
Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great customer service experiences as the world's service leaders.
Great Customer Connections : Simple Psychological Techniques That Guarantee Exceptional Service
Richard S. Gallagher
Paperback - $35.95
Combining known principles of behavioral psychology with field-proven techniques, Great Customer Connections is the key to revolutionizing the service quality that you, your team, and your entire company provide.
Super Service : Seven Keys to Delivering Great Customer Service... Even When You Don't Feel Like It!... Even When They Don't Deserve I
Jeff Gee
Paperback - $26.95
Satisfy YOURSELF while satisfying CUSTOMERS. Would you like to be the kind of customer representative who can...Bring energy and enthusiasm to every customer encounter? Turn service problems into opportunities? End each day with a sense of personal a ...
The CRM Project Management Handbook : Building Realistic Expectations and Managing Risk with CDROM
Michael Gentle
Paperback - $63.95
Once you have bought into the concept of customer relationship management (CRM), how do you separate the practical and useful from the pie-in-the-sky to plan, scope and implement a project that delivers tangible results? With CRM project failure rate ...
Outlines & Highlights for the World of Customer Service by Odgers, ISBN : 0538726687
Pattie Gibson-Odgers
Paperback - $25.95
Never HIGHLIGHT a Book Again! Virtually all testable terms, concepts, persons, places, and events are included.look no further for study resources or reference material. Cram101 Textbook Outlines gives all of the outlines, highlights, notes, and prac ...
The World of Customer Service
Pattie Gibson-Odgers
Paperback - $143.95
For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizat ...