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Winning with the Caller from Hell : A Survival Guide for Doing Business on the Telephone
Shaun Belding
Paperback - $30.95
Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conf ...
Winning with the Customer from Hell : A Survival Guide
Shaun Belding
Paperback - $30.95
Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and im ...
Customers as Partners (Cloth)
Chip R. Bell
Hardcover - $39.95
Astute Managers and entrepreneurs already know that customer loyalty is an absolute necessity for profitable businesses in the '90s and beyond. They have invested in this knowledge by initiating a wide variety of quality service programs intended to ...
Magnetic Service : Secrets for Creating Passionately Devoted Customers
Chip R. Bell
Paperback - $26.95
Cultivating and keeping customers long-term should be a primary goal of any company, but binding customers to a brand can be challenging at best. This is where "magnetic service" comes in. In this inspiring book, authors Chip and Bilijack Bell show h ...
Managing Knock Your Socks Off Service
Chip R. Bell
Paperback - $29.95
The bestselling customer service management book is back and better than ever, with new tips, strategies, and examples from how to find and retain service-oriented people to recognizing and rewarding good performance.
How to Talk to Customers : Create a Great Impression Every Time with Magic
Diane Berenbaum
Hardcover - $36.95
Filled with case studies and anecdotes, "How to Talk to Customers" demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a p ...
Are You Being Served Yet? : Customer Service Evolution
Ron Berger
Paperback - $54.95
Customer Service is one of those things that most companies claim they have, but very few understand it. Some even claim they have the best and hire uneducated people to operate it. Customer Service is actually the easiest thing to perform and most c ...
Essentials of CRM : A Guide to Customer Relationship Management
Bryan P. Bergeron
Paperback - $65.95
ESSENTIALS OF CRM
Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies ...
Call Centers for Dummies
Real Bergevin
Paperback - $39.95
A fun and simple guide to improving call center management and response
Call Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers ...