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Como Descubrir el Alma del Servicio : Los Nueve Motores del Exito Empresario Sostenido / Discovering the Soul of Service
Leonard L. Berry
Paperback - $52.95
Superior Customer Service : How to Keep Customers Racing Back to Your Business--Time-Tested Examples from Leading Companies
Dan W. Blacharski
Paperback - $32.95
Have you been treated rudely buy a disinterested salesperson and left the business without making a purchase? Have you ever had poor service at a restaurant and vowed never to return? These two simple examples are very common. Unfortunately, all type ...
Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 : Running a Business in Today's Consumer-Driven World
Pete Blackshaw
Hardcover - $35.95
Customer Mania! : It's Never Too Late to Build a Customer-Focused Company
Ken Blanchard
Hardcover - $32.95
From one of America's biggest bestselling authors and inspiring business speakers comes the key to creating a people-oriented, performance-driven, customer-first organization.
Raving Fans
Ken Blanchard
Hardcover - $35.95
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans". This, ...
Customer Equity : Building an Managing Relationships as Valuable Assets
Robert C. Blattberg
Hardcover - $65.95
Drawing from successful examples of customer equity in a variety of industries, the authors provide a unifying framework and practical tools for measuring customer value--the potential profitability of each customer to the company.
Chief Customer Officer : Getting Past Lip Service to Passionate Action
Jeanne Bliss
Hardcover - $44.95
Leading the strategic drive for customer profitability
Jeanne Bliss spent twenty-five years driving customer focus and profitability inside Lands’ End, Allstate, Coldwell Banker, Microsoft, and Mazda corporations. This reality-based book ex ...
Crm 100 Success Secrets - 100 Most Asked Questions on Customer Relationship Management Software, Solutions, Systems, Applications and Services
Gerard Blokdijk
Paperback - $35.95