Customer Relationship Development : Implementing Fast-Track, First-Base Customer Relationship Management Solutions

Ralf Blomquist
Hardcover - $82.95

Service Orient or Be Doomed! : How Service Orientation Will Change Your Business

Jason Bloomberg
Hardcover - $62.95

Introducing service orientation as a vision and philosophy that can impact a business, this innovative new book equips the reader to: Best use technology resources to meet goals Unleash their "inner nerd" to embrace IT as part of their business as a ...

Maximizing Call Center Performance

Madeline Bodin
Paperback - $36.95

The stories in this book--all true--illustrate not just a single solution to call center managers' most common problems, but many solutions that take into account the nuances of customer expectations, corporate policies, and budgets.

Customer Service : Aiming for Excellence

Timothy P. Bonomo
Paperback - $30.95

Customer Service, Aiming for Excellence is a fast-paced, humourous and fresh approach to Customer Service that will benefit both first time employees and seasoned professionals as well. This easy-to-read, 'one sitting', book tells you how to handle d ...

CustomerCentric Selling

Michael T. Bosworth
Hardcover - $49.95

Strategies for Looking Past Your Products--to Uncover What Your "Buyers Want

The most difficult task in selling--and the number one key to success--is to get inside the head of your buyer. "CustomerCentric Selling presents a dynamic process for fir ...

Fresh Customer Service : Treat the Employee as #1 and the Customer as #2 and You Will Get Customers for Life

Michael D. Brown
Hardcover - $39.95

It goes against all you were taught in business school and many of the books you've read and it's the key to turning customers into loyal customers. Not only will they faithfully return to you, they will become brand ambassadors who spread the word a ...

Putting Customers First

Andy Bruce
Paper Textbook - $13.95

The four new guides in this best-selling series are ideal for managers at every level. These compact references -- the most accessible single-subject business guides on the market -- demonstrate techniques and skills useful in any work environment.

The Outside-In Corporation : How to Build a Customer-Centric Organization for Breakthrough Results

Barbara E. Bund
Hardcover - $46.95

Drawing on insights from Dell, FedEx and eBay, a leading business innovator shows you how to transform your company, putting customer needs at the center

Business strategies and company-wide initiatives must be based on customer needs, even when l ...

Creating Customer Connections

Jack Burke
Paperback - $49.95

Continuing Merritt's "Taking Control" series, this book offers businesspeople a practical guide to improving their customer service operations. Using case studies and interviews, author Jack Burke shows businesses how to use customer service to stren ...

Unscrewed : The Consumer's Guide to Getting What You Paid for

Ron Burley
Paperback - $24.95

Every four seconds unsuspecting consumers are bamboozled, shafted, or duped by companies of all sizes. As customer service departments have become automated wastelands, our ability to get satisfaction within the conventional complaint system has erod ...