Quality Customer Service Rekindling the Art of Service to Customers

Sharon L. Burton
Paperback - $39.95

The Key to Great Leadership : Rediscovering the Principles of Outstanding Service

Peter Burwash
Paperback - $21.95

Inspirational and compelling bite-size quotes illustrated by motivational stories on two key competitive advantages of the future--service and leadership.

Bottom-Line Call Center Management : Creating a Culture of Accountability and Excellent Customer Service

David L. Butler
Paperback - $86.95

New ground is broken by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal in this new title in the Improving Human Perfo ...

Customer Relationship Management

Francis Buttle
Paperback - $103.95

Customer Relationship Management: Concepts and Tools is a breakthrough book that makes transparent the complexities of customer relationship management.
The book views customer relationship management as the core business strategy that integrates ...

Indispensable : How to Become the Company That Your Customers Can't Live Without

Joe Calloway
Hardcover - $44.95

Praise for 1ndispensable

"I loved this book. Joe continues to teach a practical and powerful road map for a company's success through personal connecting and service. Read this book and become truly indispensable to your customers."
— Fre ...

Tracks : A Blueprint for Customer Development

Michael J. Capone
Hardcover - $45.95

The goal of the marketer is to grow revenue. The easiest way to grow revenue is to optimize your marketing process. To develop more profitable customers fasters, you have to plan every activity for converting targets to prospects, prospects to custom ...

Tracks : A Blueprint for Customer Development

Michael J. Capone
Paperback - $28.95

The goal of the marketer is to grow revenue. The easiest way to grow revenue is to optimize your marketing process. To develop more profitable customers fasters, you have to plan every activity for converting targets to prospects, prospects to custom ...

Clued in : How to Keep Customers Coming Back Again and Again

Lewis P. Carbone
Hardcover - $51.95

Good, bad, or indifferent, every customer has anexperience with your company and the productsor services you provide. But few businesses reallymanage that customer experience... so they losethe chance to transform customers into lifetimecustomers.

...

Clients Forever : How Your Clients Can Build Your Business for You

Doug Carter
Paperback - $26.95

How to Discover and Unlock the Power of the Extraordinary Client!

What if you could increase your income by decreasing your sales calls? It happens whenever you stop wasting your time on marginal clients and focus all your efforts on your top conta ...

Get More Referrals Now!

Bill Cates
Paperback - $29.95

FRONT COVER BULLETS]Eliminate Cold Calling Forever Get Prospects Returning Your Calls Form Powerful Referral Alliances Create an Unlimited Flow of Quality Prospects

[BACK COVER]

Referrals: The most powerful way to sell!

Selling in today's busi ...