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The Invisible Customer
Brian Clegg
Paperback - $68.95
In this in-depth look at the customer care element of e-business, Brian Clegg offers an innovative, hands-on guide to an oddly neglected but crucial topic. In today's digital Wonderland - where companies deal with customers they cannot see and less c ...
What's Keeping Your Customers Up at Night? : Close More Deals by Selling to Your Client's Pain
Steven Cody
Paperback - $33.95
"The Dr.'s of pain have provided a prescription for those who are looking for a cure to their sales ills."--Jerry Kaplan, President, Magazine Group, Meredith Corporation
Powerful, provocative, and proven techniques that send your sales figures soar ...
Killer Customer Care
George W. Colombo
Paperback - $29.95
The author of "Capturing Customers.com" now outlines and details specific strategies the reader can use to gain the ultimate competitive advantage.
The Relational Enterprise : Moving Beyond Crm to Maximize All Your Business Relationships
Kenneth Carlton Cooper
Hardcover - $49.95
Thanks to recent technologies, companies have made great strides in customer relationship management (CRM). But now they're realizing that CRM is only part of the picture. To be fully successful, an organization must be fully relational -- managing c ...
Customer Service Over the Phone
Stephen Coscia
Paperback - $32.95
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is ...
A Fresh Approach 2 Excellent Customer Service : You're the Doctor. . . So Fix the Problem!
Curtis A. Cowan
Paperback - $21.95
The Celebrity Experience : Insider Secrets to Delivering Red Carpet Customer Service
Donna Cutting
Hardcover - $39.95
Contact : Customer Service in the Hospitality and Tourism Industry
Donald M. Davidoff
Paperback - $178.95