Page 8 of 30,
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Call Center Savvy : How to Position Your Call Center for the Business Challenges of the 21st Century
Keith Dawson
Paperback - $44.95
A call center is not just the technology, the people, or the customers; it's all three, and more. It's the core of a business's customer relationship strategy. This book can help a smart call center manager create long-term success. It explores how t ...
A Paradigm of Customer Recovery : "Customer Care from a Practical Approach"
Ken G. Dawson
Paperback - $24.95
Call Centres and Human Resource Management : A Cross-National Perspective
Stephen Deery
Hardcover - $159.95
This book looks at Human Resource Management in call centers from an international perspective using research from leading academics in the field. The characteristics and features of working in a call center are examined by the effects that this type ...
Satisfaction : How Every Great Company Listens to the Voice of the Customer
Chris Denove
Hardcover - $41.95
For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Now, the company has created the definitive book on how to boost pro ...
Satisfaction : How Every Great Company Listens to the Voice of the Customer
Chris Denove
Paperback - $24.95
For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Now, the company has created the definitive book on how to boost pro ...
Secret Service : Hidden Systems That Deliver Unforgettable Customer Service
John R. Dijulius
Paperback - $29.95
All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass cust ...
Be Our Guest : Perfecting the Art of Customer Service
Disney Institute
Paperback - $18.95
Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed. The book outlines proven Disney principles and processes for helping an organization focus its vision and align i ...
Excuses, Excuses, Excuses : For Not Delivering Excellent Customer Service
Darryl S. Doane
Paperback - $18.95
The Customer Service Activity Book : 50 Activities for Inspiring Exceptional Service
Darryl S. Doane
Paperback - $54.95
The Customer Service Activity Book presents an array of dynamic and engaging activities that:
- Reinforce what good customer service is--and is not
- Demonstrate how to work together most constructively and efficiently
- Prove the value and ...