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Just Looking Thanks! : The Straight-Forward Guide to Creating Brilliant Customer Service
Alf Dunbar
Paperback - $22.95
The way a person feels does effect how they behave which in turn effects the results they acheive. "You Are The Difference" works because not only does it help people to think differently about the customer it also help them to think differently abou ...
The Firm of the Future : A Guide for Accountants, Lawyers, and Other Professional Services
Paul Dunn
Hardcover - $114.95
Praise for The Firm of the Future
" In The Firm of the Future, Paul Dunn and Ron Baker create an intellectual challenge for firm leaders. They are truly two of the best critical thinkers today. Together they provide the reader with a wealth o ...
The Crm Handbook : A Business Guide to Customer Relationship Management
Jill Dyche
Paperback - $96.95
Praise for "The CRM Handbook
"Want to avoid being one of the estimated 70 percent of companies who have tried implementing standalone CRM systems and failed? Confused by what your IT suppliers are telling you about ‘CRM’? Then you need to ...
Emotional Value : Creating Strong Bonds with Your Customers
Michael Edwardson
Hardcover - $44.95
Combining strategic advice with wisdom found in books such as Daniel Goleman's "Working with Emotional Intelligence, " two international management consultants outline ways in which businesses can elevate levels of satisfaction.
Relationship Marketing : Exploring Relational Strategies in Marketing
John Egan
Paperback - $218.95
"John Egan needs to be congratulated on producing a thoroughly engaging and lively written text that relates theory to practice. I am sure it will be appreciated by teachers of marketing, not just in the UK, but around the world." David A. Kirby, Uni ...
Award-Winning Customer Service : 101 Ways to Guarantee Great Performance
Renee Evenson
Paperback - $29.95
New Service Development : Creating Memorable Experiences
James A. Fitzsimmons
Paperback - $119.95
The service paradigm is changing from the traditional concept of a service transaction to one of the service experience. Starbucks Coffee, Disney World, and Planet Hollywood, all define their perspective services as experiences. As businesses explici ...
The Complete Guide to Customer Support : How to Turn Technical Assistance Into a Profitable Relationship
Joe Fleischer
Paperback - $57.95
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. "The Complete Guide ...
