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A3 Problem Solving for Healthcare : A Practical Method for Eliminating Waste
Cindy Jimmerson
Paperback - $117.95
Essentials of Physician Practice Management
Blair A. Keagy
Hardcover - $158.95
Essentials of Physician Practice Management offers a practical reference for administrators and medical directors and provides a comprehensive text for those preparing for a career in medical administration, practice management, and health plan admin ...
Service Excellence : The Customer Relations Strategy for Health Care
Wendy Leebov
Paperback - $43.95
Telephone Skills for Professionals in Health Care
Wendy Leebov
Paperback - $26.95
This practical booklet helps healthcare employees who interact with patients and other customers on the phone to develop a strong customer orientation and the behaviors that demonstrate excellent customer service toward patients, physicians, coworker ...
The Health Care Manager's Guide to Continuous Quality Improvement
Wendy Leebov
Paperback - $49.95
Designed for department directors, physician chiefs, product and service line managers, improvement team leaders and facilitators, administrators, and trainers, this book is a practical guide to managing for continuous improvement in clinical and ser ...
Life Histories of Mildly Mentally Retarded Persons in American Society
H. G. Levine
Paperback - $178.95
Consumer Health Informatics : Informing Consumers and Improving Health Care
Deborah Lewis
Hardcover - $158.95
Edited by five leaders in the field of health informatics, Consumer Health Informatics explores all aspects of this evolving science. This comprehensive volume will be an indispensable tool for both professionals and students as it details the broad ...